Help & support

ADT Smart Services

What is the complaints procedure?

Please click here to download a copy of our complaints procedure.

How do I lodge a complaint?

We are sorry to hear that you are unhappy with the service we have provided, please contact us on 01 620 5800 or email us ADTUK.customersolutions@tycoint.com and we will work with you to manage your complaint to a satisfactory resolution.


At ADT we are committed to providing excellent customer care, taking all customers feedback very seriously and we are continuously looking for ways to improve.

Outdoor security

With ADT’s outdoor motion detection devices, you’ll be updated automatically via your smart device any time there’s movement around your home.

Smoke detectors

You’re four times more likely to die in a fire if there’s no working smoke detector. Our monitored smoke detectors identify smoke early so we can quickly contact you and the fire service – whether you’re at home or not.

CCTV systems

When protecting your home and family, ADT high-definition CCTV cameras mean there’s no place to hide.

Why ADT?

We’ve been protecting people and property for over 150 years. Our history and commitment to innovation and new technology are just some of the reasons why more than 210,000 UK & I homeowners trust us.

What's your top home security tips?

We asked people to share their ideas on keeping your home safe and secure.

Security starts on the outside

Here’s how what you do on the outside of your home helps protect what’s on the inside.

An ADT Home Protection Consultant will be happy to come to your home and recommend the perfect security solution based on your property and circumstances.

To arrange a visit just call 0800 144 4499